FAQS

Extra Charges

If the carpets are badly stained and require scrubbing, then an additional charge of $12.00 per room scrubbed will apply. If you do not want to proceed with the scrubbing as advised by the technician then photos will be taken home decor ideas and you will be required to sign a waiver to accept all liability for the clean. Further charges will apply if a re-inspection or re-clean of the carpets is required.

Often clients want extra carpets, rugs or tiles cleaned on site which will then incur extra charges.

Over the phone quotes may change if the technician arrives at the property and correct information wasn’t given at initial quote eg. number of room, sizes of rooms and lounges etc.

Furniture Removal

Prior to the technician’s arrival, please move as much furniture out of the room as possible as the technician will not move furniture as we do not take liability for any damages caused. If you leave furniture in the room with wooden legs then we recommend putting plastic shopping bags under the legs to prevent the stain from seeping through to the carpets.

Payment Options

Residential – cash and credit card – payable at the completion of the job.

Commercial – we issue a tax invoice to business customers with terms of 7 days unless prior arrangements have been made.

Notice For Bookings

Our daily schedules are carefully planned so we are at your home or office at the agreed time. Subject to availability we can book urgent jobs on the same day or the following day. A couple of days notice should be given to guarantee the day and time you require.

Removal Of Stains

Not all stains are removable, however, our technicians guarantee that if we can’t remove a stain that no one else will be able to remove it either.

Carpet Drying Time

Carpets are generally dry within 3 to 4 hours. However, they may take longer if your carpets required extra cleaning pressure to remove heavy dirt or stains or the weather is wet.

Dry Cleaning – v- Steam Cleaning

Dry Cleaning rubs carpet using a damp, twirling sponge. Some dirt absorbs into the sponge, but deep dirt & parasites are not removed. Dry cleaning is recommended for a light clean between steam cleans.

Steam cleaning increases the life of carpet by removing damaging stains, dirt, fleas and dust mites. The world’s largest textile manufacturers and carpet experts recommend steam cleaning as the best method.

Benefits of Steam Cleaning

The most important benefit of steam cleaning is the potential improvement to you and your family’s health. A great many people suffer from allergies and conditions such as asthma and eczema. A dusty, dirty carpet will throw up particles every time it is walked upon, which can exacerbate such conditions.

A vacuum cleaner with powerful suction is good for removing surface dirt but regular vacuuming, no matter how high quality the equipment will never get the deep down dirt and stains in the carpet. Thus, steam cleaning carpets has become the alternative to expensive replacement.

If you or a family member suffers from asthma and allergies, steam cleaning equipment and cleaning will prove superior to any other method. Through steam cleaning, you can get rid of most dust mites, viruses and fungi Your carpet and upholstery should be steam cleaned at least once a year.